Get Services

How to Get Services

How do I qualify for services?

If you live within the boundaries of the Tracy and/or Lammersville Unified High School Districts and show proof of being low-income, then you will qualify for services.

How do I sign up for services?

You will need to come in person Monday through Thursday 10 am to 1:30 pm to sign up as a new client and bring the required documents for all members of your household (see below).

You do not need to make an appointment or call ahead. You can receive food and services on your first visit.

What do I need to bring to sign up?

– ID for everyone in the household (including children)

We accept driver’s licenses, social security cards, birth certificates, passports, Green cards, school IDs and/or health insurance cards as long as they show a full name and a birth date. You can bring copies and we do not make or keep any copies of your ID. You do not have to be a legal citizen to receive services. We do not ask for or record your social security number or driver’s license number.

– Income verification for everyone in the household who works or receives any benefits (Social Security, retirement, disability, unemployment, etc.)

We accept bank statements, paystubs, award letters, and tax returns. You can show copies or even digital statements on your phone. If you have no income, you will simply sign a piece of paper stating that you have no income at this time. If this changes, please let us know. We verify your income once a year every year in July.

– Proof of address

We accept any piece of mail sent to you at your address such as a PG&E bill or City of Tracy water bill. We do not accept your driver’s license as proof of address. You will be asked to show proof of address EVERY TIME you receive services.

 

How often can I come?

Once you are signed up, you can come for food and clothing once a week. You do not have to come on the same day of the week as long as you only come once a week.

 

Weekly Food Box

You will receive a box of food once a week. It will generally include meat, milk, eggs, cheese, beans, rice, pasta, peanut butter, bread and snacks. We do not provide any prepared meals. If you are a vegetarian, a diabetic or have any food allergies, please let us know. If there is something that you do not want in your box, please let the interviewer know so that food does not go to waste. We can take requests, but we cannot guarantee that we will be able to accommodate them.

Clothing and Household Items

You may shop at our clothing store for free once a week on the same day that you receive your food. You will have 15 minutes to shop while your food order is put together. You will be given a bag that you can fill based on your household size. Let the volunteers in the clothing store know if there is something you need that isn’t in the store. They can check in the back for you.

Toys/Books

You may take one book and/or one toy per child per visit in the children’s waiting area.

Thanksgiving/Christmas

We provide a Thanksgiving meal and a Christmas meal plus gifts for children up to 18 years of age. You will need to sign
up separately and in person for both of these events. If you sign up with Brighter Christmas, you cannot sign up for Christmas from us. We generally sign up for Thanksgiving meals the first week of November and for Christmas the first week of December.

Birthdays

Please let us know if a child in your family has a birthday when you are picking up food. We can provide a gift and a cake or cupcakes (if we have
them).

Bill Assistance

You are eligible for help with one bill every 2 years as long as you meet the current requirements and guidelines. Please ask at the interview desk for more information.